These general terms and conditions of sale ("GTCS") apply to any reservation of accommodation and services by a Customer ("the Customer") at La Folie DouceHotels Chamonix through the following channels:
- On the https://lafoliedoucehotels.com website ("the Site");
- By telephone or e-mail to the hotel;
- On site at the hotel reception desk.
- Through Partners.
Our hotel reserves the right to adapt or modify these terms and conditions of sale at any time. The general terms and conditions of sale applicable to a reservation are those published on the Site on the date the reservation is recorded, and supplemented where applicable by the general terms and conditions of sale of the Partners for the reservation of "tables" or "wellness moments".
The customer must confirm by ticking the box that he/she has read and accepts these terms and conditions of sale and the terms and conditions of sale of the fare booked before definitively confirming the booking; no booking is possible without this agreement.
For all other booking methods, the customer receives the terms and conditions of sale for the fare booked with the booking confirmation. Confirmation of a booking implies acceptance of the terms and conditions of sale and full and unreserved acceptance of their provisions.
The Site contains the following information in particular:
- Legal information,
- The essential features of the hotel's accommodation,
- The essential features of the additional and optional services offered,
- Prices include all taxes,
- The terms and conditions of sale of the reserved tariff, the validity period and the price of the offers;
- Payment terms and conditions,
- These General Terms and Conditions.
Prior to booking, the Customer declares that this booking is made for his/her personal needs.
All information provided on the Site is presented in both French and English.
All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and not under guardianship.
The terms below have the following meanings:
"Reservation Confirmation": dematerialized document sent to the Customer to confirm that his/her reservation has been taken into account, summarizing the characteristics of the room and the services/options and/or benefits reserved by the Customer.
"Customer": an individual acting exclusively for his or her own personal needs.
"Reserved rate sales conditions": Price applied on the date selected by the Customer for a category of room with or without service, associated with its payment conditions and cancellation conditions.
"hotel: laFolie Douce Hotels Chamonix.
"Partners": any service provider or partner who has entered into a service contract or partnership agreement with the Hotel operator.
"Site": refers to the websitehttps://www.lafoliedoucehotels.com.
These terms and conditions define the rights and obligations of the customer and the hotel operator. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.
The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved fare.
The Customer chooses his room and services among those offered by the hotel according to his needs.
The Customer acknowledges that he/she has taken cognizance of the nature, price, destination and reservation terms of the room and services and has requested and obtained the necessary and/or additional information, in particular the Conditions of Sale of the rate reserved, in order to make his/her reservation with full knowledge of the facts.
The Customer acknowledges that he/she has been duly informed that in the event of a reservation for more than 10 rooms, the Customer must contact the hotel by telephone or e-mail to obtain the preferential group rate and the conditions of sale for this rate, and to proceed with the reservation. Should the Customer make more than 10 consecutive bookings on the Site for the same length of stay, the Hotel reserves the right to cancel the said bookings and contact the Customer directly.
All bookings are nominative and may under no circumstances be transferred to a third party, whether free of charge or in return for payment. Any reservation made for a third party must be made in the name of the third party.
The Customer is solely responsible for his or her choice of room, services and amenities, as well as their suitability for his or her needs, and the hotel cannot be held liable in this respect.
The reservation is deemed accepted by the customer at the end of the reservation process.
The reservation made by theCustomer is made directly :
- online on the Site ;
- by telephone or e-mail to the hotel;
- on site at the hotel reception desk;
- through Partners or directly on their interface on the Site.
The reservation request is confirmed as soon as the Customer receives the Reservation Confirmation sent by the hotel or the Partner.
At the time of booking, the customer must provide a certain number of compulsory details, including certain personal details necessary for the processing of the booking, which reserves the right to refuse any booking if these details are missing or incorrect. The Customer must also indicate the number of people benefiting from the services, as well as their age, any minor over 13 years of age being considered an adult.
The Customer attests to the truthfulness and accuracy of the information provided.
The "tables" reservation procedure is managed by Zenchef Partner. The "moments bien être" reservation procedure is managed by LMSpa Management.
The booking procedure for accommodation includes the following steps:
- Step 1 - Choose the dates of your stay, the number of participants and any promotional code,
- Step 2 - Choose your room and Terms of sale for the rate you have booked,
- Step 3 - Selection of one or more additional services, if required,
- Step 4 - Presentation of the booking summary, the total price, the terms and conditions of sale for the rate booked, including in particular payment and cancellation conditions, the possibility of modifying the stay (date, room, rate, additional service), the possibility of taking out cancellation insurance, information on tourist tax and the provision of the customer's personal details,
- Step 5 - Communication of contact details by the customer,
- Step 7 - Communication of credit card numbers in the event of a guarantee or pre-payment request,
- Step 8 - Confirmation and validation of reservation and payment by the Customer. Entering the bank details constitutes the Customer's acceptance of the reservation and binds the Customer to the hotel.
- Step 9 - The customer receives a booking confirmation e-mail. This e-mail summarizes the reservation date, the services booked, the prices with details of any applicable taxes, the conditions of sale for the rate booked (including cancellation conditions), accepted by the Customer, the general conditions of sale and the address of the hotel booked. If the confirmation e-mail is not received within 24 hours of the reservation, it is the Customer's responsibility to contact the hotel to verify the information provided and to ensure that the reservation has been taken into account.
Cancellation or modification
In accordance with article L. 221-28 12° of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
For cancellation or modification of "table" and "wellness moment" reservations, customers should refer to the Partners' general terms and conditions of use and/or general terms and conditions of sale, via the Site.
With regard to cancellation or modification of the accommodation reservation, the Conditions of Sale for the rate booked and accepted by the Customer specify the terms and conditions for cancellation and/or modification of the reservation. If the Customer opts for a flexible rate, he/she must take all necessary steps to ensure that the hotel can debit his/her bank card for the amount of the reservation remaining to be paid as of the end of the period open to the Customer to cancel his/her reservation, and may not object to this. Should the Customer fail to pay despite reminders from the hotel, the hotel may cancel the reservation and retain the sums paid by the Customer.
Bookings with prepayment for a non-refundable, non-cancellable rate cannot be modified and/or cancelled. In the case of pre-payment bookings for a non-refundable, non-cancellable rate, there is no refund for interrupted stays.
Where permitted by the terms and conditions of sale of the rate booked, a booking made on the Site may be cancelled or modified directly on the Site via the "Modify or cancel a booking" section, by entering the booking reference and pin code indicated in the booking confirmation e-mail, or by contacting the hotel. For bookings made directly with the hotel at reception or by telephone, cancellations or modifications can only be made with the hotel.
Cancellation conditions and the consequences of the Customer's no-show at the hotel are specified in the Conditions of Sale for the rate booked.
All guests must present a valid form of identification at check-in.
Foreign customers, including accompanying adults and teenagers over 15, are required to complete an "individual police form". Children under 15 may be listed on the card of an accompanying adult. The information contained in these forms is governed by article R.611-42 of the Code de l'entrée et du séjour des étrangers et du droit d'asile.
The Customer may not bring third parties into the room without the express permission of the hotel, which reserves the right to carry out any necessary checks.
Only guide or assistance dogs are allowed in the hotel.
The Customer accepts and undertakes to make reasonable use of the room and common areas provided. Any behavior contrary to the principles of safety and/or hygiene, morality and/or public order may lead the hotel to ask the Customer to leave the establishment, without reimbursement.
Any damage caused by the Customer or by the Customer's occupants in the room or in the various areas occupied by the Customer during the stay may be billed directly to the Customer for the cost of repairing the damage, which must in any case be reported to the hotel reception.
Any items of room equipment (excluding consumables) made available to the Customer, such as towels, bathrobes, carafes, coffee machines, kettles, etc., are the property of the Hotel, and may be invoiced to the Customer by the Hotel if they are found to be missing after the Customer has checked out of the room.
For safety reasons and out of respect for everyone, smoking and vaping are strictly prohibited on hotel premises. In accordance with the provisions of the French Public Health Code, which sets out the conditions for the application of the ban on smoking in places designated for collective use, smoking in the hotel exposes the guest to the fine stipulated for third-class offences.
Penalties of up to the price of the room booked may be applied if the Customer fails to comply with the no-smoking sign in the room.
If the Customer does not check out at the time indicated in the Conditions of Sale for the rate booked, he/she will be billed for an additional night unless the Customer has checked with the hotel beforehand to ensure that the room is available and the hotel has agreed to charge the Customer an hourly rate applicable up to the time the room is vacated, any hour started being due.
The hotel may ask the Customer, upon arrival, to pay a deposit or pre-authorization to debit the credit card in the flat-rate amount of 100 euros per person per day to cover any additional services, consumption or damage incurred during the Customer's stay, without prejudice to any other claims, rights or remedies. The deposit will be returned or the pre-authorization will be cancelled on the Customer's departure.
The photographs presented on the Site are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotel give as accurate an idea as possible of the services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The customer may not make any claims in this respect.
In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up theSite's offerings are strictly prohibited.
Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the Customer will result in the cancellation of the reservation at the Customer's expense, without prejudice to any civil or criminal action against the Customer.
The hotel reserves the right to refuse to receive or to expel, without refund, any Guest whose dress is inappropriate, indecent and/or negligent, any Guest whose behavior is noisy, improper or alcoholic, or any Guest whose behavior is contrary to hygiene, morality or public order. Proper attire is required in all areas of the hotel. Customers must be courteous and respectful of hotel staff. On pain of exclusion without reimbursement, theCustomer shall refrain from any verbal or physical violence, any racist behavior or remarks, and any form of harassment.
Prices for room reservations, services and benefits are communicated before and at the time of booking.
Prices quoted for accommodation and services are per room for the number of persons and date(s) selected. Unless otherwise stated, additional services (breakfast, half board, full board, etc.) are not included in the price. Upon confirmation of the customer's reservation, the total amount of the reservation will be indicated. Prices include VAT applicable on the date of booking, and any change in the VAT rate will be automatically reflected in the prices indicated on the invoice date.
Prices are confirmed to the customer inclusive of all taxes, in the hotel's local currency (the Euro). All reservations are payable in the hotel's local currency.
If a rate requires payment to be made at the hotel in a currency other than the one confirmed on the reservation, exchange costs (conversion and bank charges) are at the customer's expense. Please note that if a conversion from the currency confirmed on the reservation to another currency appears, it is given purely as an indication and is not contractual, particularly in view of possible changes in exchange rates between the date of reservation and the date of stay at the establishment.
Tourist tax and any other taxes specific to the communes indicated for each rate are not included in the advertised rate and must be paid directly to the hotel on check-in or check-out.
The tourist tax is 5% of the cost of the night's stay, up to a maximum of €4.60 per adult per night.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated at the time of invoicing. Rates may be increased by different taxes depending on the city/country. These taxes will be communicated to the customer at the time of booking, if they are known to the hotel at that time. Otherwise, they will be displayed at the hotel reception desk. The Customer undertakes to pay the various taxes to the hotel without any dispute.
The hotel guarantees that the best rates are offered on the Site. If, after having booked on the Site, the Customer finds within 24 hours of booking an equivalent offer for the same date(s), at a lower rate, the same number of people and the same type of room, the same services (breakfast, etc.) with the same conditions of sale (cancellable or not, refundable or not) on another website, excluding tourist tax but including booking fees, the hotel guarantees this rate with an additional 10% discount.
The customer provides his/her payment details either (i) to pay for or prepay the reservation in advance of his/her stay or the services booked, or (ii) as a guarantee of the reservation in the event of a "no show".
In the case of a credit card, the information required is: the credit card number, the validity date (it is specified that the credit card used must be valid at the time of the stay) and the visual cryptogram in the case of pre-payment.
All booking steps are secured using Secure Socket Layer (SSL) technology. Customer information is encrypted and protected by server authentication and data stream encryption. The security certificate used is issued by the accredited third-party company USERTrust Certification Authority and is used by the D-Edge reservation system. In addition, the booking system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to prevent interference and intrusion.
The customer's payment card is subject to security checks (credit check, card country check, IP address country check) by the designated partner, and may be refused for several reasons: stolen or blocked card, ceiling reached, input error, etc. In the event of a problem, the customer must contact his or her bank on the one hand, and the hotel on the other, to confirm the reservation and method of payment. In the event of a problem, customers should contact their bank and the hotel to confirm their reservation and payment method. On-line payment methods available and communicated may include Visa and Mastercard, American Express, etc. This list is subject to change.
In the event of payment at the hotel, the latter may accept different means of payment, but the Customer must present the bank card used to guarantee the reservation or make the pre-payment to the hotel in order to verify the Customer's identity. The hotel may also ask the customer to show proof of identity in order to prevent credit card fraud.
At the time of pre-payment(s), the amount(s) debited at the time of reservation include: the price of the accommodation and/or services, taxes related to the accommodation excluding tourist tax and/or any other tax due as a result of the Customer's stay in the hotel, taxes related to the services selected by the Customer.
Under the terms hereof, it is agreed that the Hotel is a data controller within the meaning of the applicable regulations, i.e. Regulation (EU) 2016/679 of April 27, 2016 known as the General Data Protection Regulation (GDPR) and Law No. 78-17 Informatique et libertés in its updated version.
In this respect and as part of the contract binding it to the Customer, the Hotel undertakes to process the personal data entrusted by the Customer in compliance with the provisions set out in the RGPD and in accordance with its data protection policy available here
Entering the required bank details and accepting the various conditions (including the GTC and the Conditions of Sale for the rate booked) constitutes acceptance of the hotel contract between the parties, which has the same value as a handwritten signature.
The computerized registers stored in MEWS SYSTEMS' computer systems will be kept in reasonable conditions of security and will be considered as proof of communications, orders and payments between the parties.
Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations, and that each party shall bear the costs arising therefrom.
Cases of force majeure are those usually recognized by the case law of the Cour de cassation (French Supreme Court).
In the event of an exceptional event preventing the hotel from providing the room reserved for the Customer, or in the event of force majeure, the hotel may offer accommodation in a hotel of at least an equivalent category, or if it is of a lower category, a room of a higher standard than that originally reserved, for services of the same nature. In the event that the Customer does not accept the alternative accommodation or that it is impossible to arrange, the Customer may agree with the hotel on the terms and conditions for postponing the stay or, failing agreement between the parties, cancel the reservation, in which case an immediate refund will be made.
The GTC expressly exclude the legal regime of unforeseeability provided for in article 1195 of the French Civil Code. The Hotel and the Customer hereby waive the right to invoke the provisions of article 1195 of the French Civil Code and the unforeseeable circumstances provided for therein, and undertake to assume their obligations even if the contractual balance is upset by circumstances that were unforeseeable when the contract was concluded, even if their execution proves excessively onerous, and to bear all the economic and financial consequences thereof.
Cancellation & Interruption Insurance
The customer has the option of taking out cancellation insurance with SafeBooking - Gritchen.
This option is offered during the booking process. The terms and conditions of subscription and guarantee can be consulted here (hypertext link to be created with the information notice - there is a French version and an English version for the GCS in English).
For all claims, please contact the Gritchen claims department based in Bourges, France at firstname.lastname@example.org. If you wish to make a claim, please visit: https://www.declare.fr/
The GCS are governed by French law.
The hotel informs the Customer of the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution method in the event of a dispute relating to these GTC, under the conditions set out in Title I of Book VI of the French Consumer Code.
After contacting the hotel's customer service department (email address: email@example.com) to try to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days of the complaint, the customer may contact the Médiateur Du Tourisme et du Voyage by email using the complaint form available on the www.mtv.travel website, or by post at the following address: